RETURN/EXCHANGE POLICY

Return/Exchange Requests:
Due to the nature of our products, Orange County Cannabis Co. does not accept returns or offer exchanges. All sales are final. However, if you have received a damaged, defective, or incorrect item, please contact us within 72 hours of receiving the order with your name, order number or reciept, and a description of the issue.

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Addressing Damaged/Defective/Incorrect Items:
If the received item is damaged, defective, or incorrect, Orange County Cannabis Co. may, at its sole discretion, offer to replace the item or issue a refund. Please note that we may require photo evidence of the damage or issue before proceeding further. Any claims made after 72 hours of receiving the order cannot be considered.

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Refunds (if applicable):
Refunds for valid claims will be processed, and a cash refund will be returned to you. Please allow for a processing time of 7-10 business days. We will notify you once we have received your claim and inform you of the approval or rejection of your refund.